RETURN & REFUND POLICY

This policy clearly states the return window, who pays for return shipping based on the reason, and the refund method/timeline.

14-Day Hassle-Free Returns

We want you to be completely satisfied with your creative journey. If you are not happy with your purchase for any reason, you may return the kit within 14 calendar days of receiving your order, subject to the conditions below.

Eligibility for Return

To be eligible for a return, your item must be:

Unused and in the same condition that you received it.
In its original packaging, with all components (paints, brushes, boards, instructions) intact.
Note: Opened kits, partially used materials, or digital products (like workshop recordings or e-books) are non-returnable.

How to Initiate a Return

To start a return, please email us at [support@arttykase.com] with your order number and the reason for the return. We will respond within [2] business days with instructions and the return address.

Eligibility for Refunds

You are eligible for a refund or replacement under the following conditions:

Damaged or Defective Products: If a product arrives damaged or is found to be defective, you are eligible for a full refund or a replacement. You must notify us within 48 hours of delivery. To process your claim, please provide clear photos of the damaged packaging and the product itself.
Incorrect Product Received: If you receive a product that is different from what you ordered, we will issue a full refund or send the correct item. You must notify us within 48 hours of delivery.

Non-Refundable Items

We do not offer refunds or exchanges for the following:

Change of Mind: We cannot offer a refund if you simply change your mind after receiving the product.
Used Products: Products that have been used or opened are not eligible for a refund.
Art Workshops: All payments for our art workshops are non-refundable. If you are unable to attend, please contact us at least 72 hours before the scheduled start time to discuss the possibility of rescheduling. Rescheduling is subject to availability and our discretion.

How to Request a Refund

To request a refund, please follow these steps:

Send an email to arttykase@gmail.com with the subject line "Refund Request - [Your Order Number]".
In the email, provide a detailed description of the issue.
Attach clear photos or videos of the damaged or incorrect item and its packaging.

Our team will review your request and get back to you within 2-3 business days to confirm if you are eligible for a refund or replacement.

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You are absolutely right that detailed and transparent policies are critical for compliance, trust, and approval on platforms like Google Merchant Center.

Here are drafts for your Shipping Policy and Refund Policy that clearly cover the necessary compliance points. You will need to insert your specific business numbers and timeframes (marked in [brackets]).

Return Shipping Costs: Who Pays?

The party responsible for return shipping costs depends on the reason for the return:

Reason for ReturnParty Responsible for Return Shipping Cost

Buyer’s Remorse (e.g., changed mind, ordered wrong item)Customer Pays. The customer is responsible for purchasing the return shipping label.

Damaged/Defective/Wrong Item Sent (Our error)ArttyKase Pays. We will provide you with a pre-paid return shipping label and cover the cost.

Export to Sheets

We highly recommend using a trackable shipping service when returning an item, especially if you are paying for the label.

Refund Processing

Once your return is received and inspected (which takes approximately [3–5] business days after delivery), we will send you an email notification of the approval or rejection of your refund.

If Approved: Your refund will be processed, and a credit will automatically be applied to your original method of payment (e.g., credit card, PayPal) within [7–10] business days.
Original Shipping Costs: Original shipping costs (paid when you placed the order) are non-refundable, except in cases where the item was defective or incorrect.

If you have not received your refund after the stated period, please contact your bank or credit card company first, then contact us at [support@arttykase.com].

Refund processing time: 15 days